Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian countries and remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on shopserveware.com, including text, graphics, logos, and product designs, is the property of Dining Sales Store and protected by intellectual property laws. Unauthorized use is strictly prohibited.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not use our site for unlawful purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with site functionality

2. Products and Services

2.1 Product Descriptions

We take great care in presenting our collections of fine glassware, barware, and dinnerware. While we strive for accuracy, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Special Considerations

Certain delicate items (e.g., champagne glasses, cutlery sets) require special handling. Please review product care instructions carefully.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days and will confirm via email with tracking information.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

3.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes or customs duties. International customers are responsible for any additional fees.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Delivery times are estimates and may vary based on destination and customs processing.

4.2 International Shipping

We ship worldwide except to certain Asian countries and remote regions. Customers are responsible for customs clearance.

4.3 Delivery Issues

Please inspect packages upon delivery. Report any damage within 48 hours to [email protected] with photos.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery if items are:

• In original condition (unused, undamaged)
• In original packaging with all protective materials
• Accompanied by proof of purchase

5.2 Non-Returnable Items

The following cannot be returned:

• Used glassware or cutlery
• Personalized Heritage collection items
• Breville appliances showing signs of use

5.3 Return Process

Email [email protected] within 15 days to initiate returns. Include order details and reason for return. We will provide an RMA number and instructions.

5.4 Refunds

Approved refunds are processed within 7-10 business days to the original payment method. Original shipping costs are non-refundable unless the return results from our error.

6. Liability and Disputes

6.1 Limitation of Liability

Dining Sales Store is not liable for:

• Incorrect product use
• Minor variations in product appearance
• Delays beyond our reasonable control
• Indirect or consequential damages

6.2 Dispute Resolution

Any disputes shall be resolved through good faith negotiations. If unresolved, disputes will be settled in courts of Spokane, Washington.

7. General Provisions

7.1 Policy Changes

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

7.2 Governing Law

These terms are governed by the laws of Washington State.

7.3 Contact Information

For questions about these terms, contact:

Dining Sales Store
1800 Goodwin Avenue
Spokane, US 99201
Email: [email protected]