At Dining Sales Store, we’re committed to delivering premium dining essentials with the same care and attention to detail that you bring to your entertaining. Our shipping and returns policies reflect our dedication to quality service.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment

Free Shipping: Available for orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges Policy

We carefully curate our collections of fine glassware, barware, and dinnerware to meet the highest standards. However, if an item doesn’t meet your expectations, we offer a straightforward returns process.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused and undamaged
  • Original packaging with all protective materials must be intact
  • Original receipt or proof of purchase must accompany return
  • Request must be made within 15 days of receiving your order

Non-Returnable Items

Due to their delicate nature or hygiene considerations, the following cannot be returned:

  • Champagne glasses and other fine glassware showing signs of use
  • Cutlery sets removed from protective packaging
  • Personalized or monogrammed items from our Heritage collection
  • Breville appliances with any signs of use

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, email [email protected] with:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dining Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange: [Product Name(s) and Quantity]

Reason for return/exchange: [Please specify]

For exchanges, my preferred replacement item is: [Product Name]

Please advise on the next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA cannot be processed.

Step 3: Package and Ship Your Return

Repackage item(s) securely in original packaging with all protective materials. Include a copy of your receipt and ship to:

Dining Sales Store Returns
1800 Goodwin Avenue
Spokane, US 99201

Recommendation: Use a trackable shipping service and retain proof of postage. Original shipping charges are non-refundable.

Step 4: Processing Your Return

We’ll inspect your return within 5 business days of arrival and email you about your refund/exchange status.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return.

  • Credit card refunds may take additional time to appear on your statement
  • PayPal refunds are typically processed within 24 hours of approval
  • The refund amount excludes original shipping charges (unless return is due to our error)

Exchange Information

  • We’ll ship your replacement once we process your return
  • For higher-value replacements: you’ll be invoiced for the difference
  • For lower-value replacements: we’ll refund the difference
  • Standard shipping charges apply unless original shipment was incorrect/damaged

Damaged or Incorrect Items

If you receive damaged or incorrect items, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no additional cost.

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Mark package as “Returned Goods” to avoid additional customs charges

For any questions about our policies, please contact our customer service team at [email protected]. We’re dedicated to ensuring your complete satisfaction with our premium dining collections.