At Dining Sales Store, we take pride in offering premium dining essentials that elevate your entertaining experience. While we carefully curate our collections of fine glassware, barware, and dinnerware to meet the highest standards, we understand that occasionally an item may not meet your expectations. Our returns policy reflects the same attention to detail we apply to selecting our products.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition, unused and undamaged
  • In the original packaging with all protective materials intact
  • Accompanied by the original receipt or proof of purchase
  • Requested within 15 days of receiving your order

Non-Returnable Items

Due to their delicate nature or hygiene considerations, the following items cannot be returned or exchanged:

  • Champagne glasses and other fine glassware that show signs of use
  • Cutlery sets that have been removed from their protective packaging
  • Personalized or monogrammed items from our Heritage collection
  • Breville appliances that show any signs of use

Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dining Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange: [Product Name(s) and Quantity]

Reason for return/exchange: [Please specify]

For exchanges, my preferred replacement item is: [Product Name]

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our customer service team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please note that returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Please repackage the item(s) securely in the original packaging with all protective materials. Include a copy of your receipt or order confirmation. Ship your return to:

Dining Sales Store Returns
1800 Goodwin Avenue
Spokane, US 99201

We recommend using a trackable shipping service and retaining your proof of postage. Original shipping charges are non-refundable.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days of arrival), we will notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within 7-10 business days after we receive your return. Please note:

  • Credit card refunds may take additional time to appear on your statement, depending on your bank’s processing time
  • PayPal refunds are typically processed within 24 hours of our approval
  • The refund amount will exclude original shipping charges (unless the return is due to our error)

Exchange Information

For approved exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the replacement item is of higher value, you will be invoiced for the difference
  • If the replacement is of lower value, we will refund the difference
  • Standard shipping charges apply for exchanges unless the original shipment was incorrect or damaged

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We will arrange for a replacement or refund at no additional cost to you.

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

For any questions about our returns policy, please contact our customer service team at [email protected]. We’re committed to ensuring your complete satisfaction with our premium dining collections.