Welcome to Dining Sales Store’s FAQ page. We’ve compiled answers to common questions about our elegant dining essentials to ensure your shopping experience is as seamless as setting a beautiful table.
Product Questions
What types of products do you specialize in?
We carefully curate premium dining essentials including:
- Glassware (champagne glasses, decanters, barware)
- Dinnerware (dinner sets, bowls, cake stands)
- Serveware (cutlery sets, serving bowls)
- Bar accessories (coasters, cocktail accessories)
- Special collections (Australiana, Heritage, Breville)
How do I care for fragile items like champagne glasses?
We recommend hand-washing all delicate glassware with mild detergent and drying immediately with a soft cloth. Store stemware upright to prevent stress on the stems. Our special protective wrapping ensures safe delivery, but proper care will maintain your glassware’s beauty for years.
Do you offer complete dinnerware sets?
Yes! We offer beautifully coordinated dinner sets perfect for creating harmonious table settings. Purchasing complete sets often qualifies for free shipping while ensuring perfect table coordination.
Shipping & Delivery
Where do you ship and how long does delivery take?
We proudly ship worldwide (excluding some remote areas and parts of Asia). All orders are carefully packaged at our Spokane headquarters with two shipping options:
- Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 days
- Free Shipping (Orders over $50): Processed in 1-2 business days, delivered via EMS in 15-25 days
How are fragile items packaged?
Each order undergoes our careful preparation process:
- Quality inspection (like examining fine china)
- Special protective wrapping for fragile items
- Packaging in sustainable, eco-conscious materials
Can I track my order?
Absolutely! You’ll receive tracking updates via email as soon as your order ships. Our team carefully monitors each shipment to ensure your dining essentials arrive in perfect condition.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. If any item doesn’t meet your expectations (though we work hard to ensure they will), simply contact our US-based customer service team at [email protected]. We’re as committed to your satisfaction as we are to elegant dining.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label and replace your item immediately.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Do you offer gift wrapping or special notes?
While we don’t currently offer gift wrapping, our elegant packaging makes any item gift-ready. You may include special instructions in the order notes during checkout, and we’ll do our best to accommodate your request.
Additional Services
Do you offer wedding registry services?
We’re currently developing this service! In the meantime, many couples create wishlists of our beautiful serveware and glassware collections to share with their guests. Our complete dinner sets are particularly popular for wedding gifts.
When is the best time to shop for sales?
Many of our customers time their orders with seasonal sales to acquire beautiful serveware at exceptional value. Sign up for our newsletter to be notified of upcoming promotions.
For any questions not covered here, please contact our customer service team at [email protected]. We’re always happy to help you create the perfect table setting.